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Polish speaker for client support (m/f)

ID:
8609253
Data:
18-06-2020
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação.

Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, a Teleperformance Portugal tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

A nossa equipa é multicultural, altamente qualificada e extremamente competente, oferecendo um vasto leque de soluções omnicanal integradas, tecnologia e os mais altos padrões de segurança.

Junta-te à nossa equipa!

Registada há 10 anos no SAPO Emprego 1565 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for! Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal. You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.

As part of Teleperformance Portugal’s contingency plan regarding COVID-19, you will be working from home. As soon as possible and safe, you will join the team and start working in one of our 11 state of the art buildings. Also, it might be necessary, during this initial period, for you to work with your own device. If so, our team will give you all the support needed.

Responsibility

  • Support Bank Customers;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

Your Profile

  • Minimum academic qualifications: 12th grade;
  • Languages: C1 level or higher in Polish and minimum B2 English;
  • Professional experience in Contact Center in the banking sector (preferential);
  • Ability to work in a fast-paced and high-volume service center;
  • Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
  • Client, quality and results-oriented;
  • Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
  • Agile in computer skills from the user's perspective - computer systems, internet, browser and basic software;
  • Strong interpersonal skills and ability to think independently.

Our Offer

  • Full-Time contract;
  • Personal training and development programs;
  • A solid career full of progression opportunities;
  • Health Insurance since day one in the company;
  • Cafeterias with free healthy meals such as soup, bread, salad and fruit;
  • Free events: workshops and other work-life balance activities also for family and friends;
  • Possibility to work in a world-leading multinational company.

Pesquise também por: polish  |  banking project

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