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Customer Service Agent w/ Native Level of French

ID:
8616067
Data:
22-06-2020
Empresa:
Babel Profiles
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Babel Profiles is a Recruitment Agency based in the city centre of Barcelona. We find multilingual professionals for national and international companies in Barcelona.

At Babel, we are experts in understanding the needs and wishes of our candidates and clients. We put all of our effort in connecting the perfect candidates to their dream-job and finding the talent that our client is looking for. Whatever and wherever that talent may be, we are able to find it. There are no limits to our searches. We believe that with our personal approach and orientation towards people, we build trust, closeness and commitment. Therefore, we are able to make high quality matches that result in our candidates and client’s satisfaction.

Registada há 4 anos no SAPO Emprego 78 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Imaging gathering experience while working for one of the best-known companies in the world, in an office located in sunny Lisbon. Imagine working for a company that believes the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. Together with your colleagues you will be ensuring an adequate response time while delivering high quality service to medium and large companies via email, phone and chat. The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients of NETFLIX.

 

Main responsabilities

 

  • Listening to customers’ questions and concerns, providing the best possible answers and solutions
  •  Help customers with their accounts, internet browser issues and billing
  •  Communicate information related to products and services to customers
  •  Escalating and rerouting the necessary matters and issues to other departments.
  • Achieve strong customer satisfaction with a focus on quality and results.

Experience

  • Excellent communicator and listener
  • Creative decision-making skills and proven ability to work independently
  • A constant motivation for identifying and understanding the customer's needs
  • Good team-player who radiates positivity
  • Solid keyboard skills and an understanding of MS Office

What's on offer

  • Employment with the world's leading company in the digital industry
  • Free Portuguese language courses, sports activities and organized events
  • Initial flight expenses refunded 
  • Introductory and continuous training and certifications
  • Monday to Friday working hours, weekends off
  • Stable position and long-term contract
  • A dynamic business casual environment with international colleagues

 

Pesquise também por: customer service

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