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Customer Care Agent (M/F) GERMAN - Home Office

ManpowerGroup Portugal
Línguas e Tradução
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 8 anos no SAPO Emprego 4672 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Manpower is recruiting Customer Care Agents to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agents will also answer queries across a number of channels including email, chat, and phone.

Your responsibilities

•Handle and carefully respond to all customer inquiries by email, chat and phone;
•Follow up to customer inquiries by taking specific action in a timely manner;
•Engage with customers in a friendly and professional manner while actively listening to their concerns;
•Aim to resolve issues on the by phone call and be proactive;
•Work with other departments together, for example Sales and Marketing.

What we are looking for

•Superb written and oral communication skills in German (C2 level) and English (C2 level);
•Ability to work independently and in a team environment;
•Resilient and calm with an ability to assist customers and drive brand loyalty;
•Flexibility to work various shifts from 9.00am – 8.00pm monday to friday;
•Good listening skills and extreme attention to detail;
•Proficiency with desktop computer system and internet skills;
•Prior customer service experience;
•Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment;

What we offer

•Strong possibility of career progression;
•Initial and continuous training;
•Work contract – Full time position;
•Professional hardware: everyone can use a Mac;
•Opportunity to work in a multicultural environment.

Location: At home environment permanently

Pesquise também por: customer  |  care  |  german  |  french


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