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German speaking Loan Administration Specialist

ID:
8642704
Data:
02-07-2020
Empresa:
SpotON Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. Our highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role across all functions, ranging from entry level to senior level positions.

We currently have more than twenty five staff working at our offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018. We ensure that we are constantly updated on the market place, current trends, business news, and job opportunities within every sector that we recruit for, and we are constantly looking to expand into new areas as demand for our offerings continues to increase.

Registada há 2 anos no SAPO Emprego 655 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.

Responsibilities:

Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned

Requirements:

Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Able to read, write and speak fluent German
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus

Pesquise também por: German  |  Customer Support

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