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Bank Advisor in Danish, Finnish, Norwegian,Swedish

ID:
8643769
Data:
03-07-2020
Empresa:
Cross Border Talents
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Registada há 5 anos no SAPO Emprego 504 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are hiring Danish, Finnish, Norwegian or Swedish Speakers for a project related to bank & financial services.

Your Role:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements:

  • Native/Fluent in Danish, Finnish, Norwegian or Swedish
  • Good level of English, C1;
  • Writing speed: 20 words per minute;
  • Active Listening;
  • Good Problem-Solving Skills;
  • Strong troubleshooting Skills.

Pesquise também por: Danish  |  Finnish  |  Norwegian  |  Swedish

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