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Business Analyst – Digital Renewals

Webhelp Portugal
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Webhelp is a French multinational company with over 50,000 employees in 35 countries worldwide.

We decided to start a new adventure in sunny Portugal in 2015. Only two years since the beginning of our presence in this country, we’ve already grown into three sites Lisbon, Braga, and Oeiras with over 1000 Webhelpians and counting!

Join the Webhelp Portugal team and you will have the opportunity to lead the charge in the fast-paced, exciting and collaborative ventures which include the inauguration of many new customer service projects with some of the biggest brands in the industry.

Become an integral part of our expansion and success. Join Webhelp in Lisbon!

Registada há 4 anos no SAPO Emprego 1708 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Are you passionate about turning complex data into information, information into insight, and insight into business decisions?

Then the Digital Renewals position will be an exceptional opportunity for you.


Your future project

  • Share knowledge and insights through documentation and presentations
  • Provide business analysis to ensure decisions are made and executed in time
  • Help shape vision, strategies and/or tactics while supporting leadership in the definition and implementation of specified projects and programs
  • Ensure projects have established measures with clear exit/success criteria
  • Identify opportunities for additional business cases and cross-collaboration
  • Identify risks and issues
  • Identify critical stakeholders and required engagement model
  • Manage and report on key wins, metrics reviews, short term milestones and results
  • Work across multiple analytical platforms and tools
  • Provide analytical support to programs and initiatives
  • Work with development teams to implement frameworks for continuous measurement and reporting, metrics analysis, root cause analysis, and corrective actions
  • Develop and build critical dashboards, reports, and dimensional models, including both ad-hoc and pre-defined reports that can be analyzed by key stakeholders


We are looking for

  • Native or Proficiency in English (C2)
  • Ability to manage simultaneous projects in a fast-paced, dynamic, and changing environment
  • Strong project management, problem-solving, and analytical skills
  • Strong stakeholder management, x-functional collaboration, and influencing skills
  • Must be flexible - agility is critical as agendas change in real-time
  • Ability to cope with stress and adversity
  • Ability to take data-driven decisions
  • Ability to simplify complex details down to comprehensible takeaways and actions
  • Excellent planning, time management, organizational and interpersonal skills
  • Proficient in MS Word, Excel, and PowerPoint
  • Experience working with extremely large datasets and comfortable with analytics tools (e.g.: Tableau)
  • Business understanding and ability to “connect the dots”
  • Strong documentation, visualization (PPT), presentation, communication, and storytelling skills
  • Technical as well as business knowledge of data and database systems
  • Ability to drive new analytical models to provide business insights


We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Free transportation to the office
  • Regular full-time office schedule (Monday to Friday)
  • Initial and continuous paid training on market-leading products and various career development training
  • Possibility to do Home Office.


Life at our company

  • Work with adventurous people from over 15 nationalities
  • Several company partnerships with great discounts (gym, pharmacy, health insurance)
  • We promote inter-company mobility to work at any of our sites around the world
  • Located in one of the most innovative business parks: Oeiras, Tagus/Lagoas Portugal.

Pesquise também por: call center  |  english  |  lisbon


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