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French Advisor for an E-Commerce Project– Lisbon

ID:
8645239
Data:
03-07-2020
Empresa:
Webhelp Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Webhelp is a French multinational company with over 50,000 employees in 35 countries worldwide.

We decided to start a new adventure in sunny Portugal in 2015. Only two years since the beginning of our presence in this country, we’ve already grown into three sites Lisbon, Braga, and Oeiras with over 1000 Webhelpians and counting!

Join the Webhelp Portugal team and you will have the opportunity to lead the charge in the fast-paced, exciting and collaborative ventures which include the inauguration of many new customer service projects with some of the biggest brands in the industry.

Become an integral part of our expansion and success. Join Webhelp in Lisbon!

Registada há 4 anos no SAPO Emprego 1785 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

As a French Customer Advisor for an E-Commerce Project, you will be the first point of contact of customers to directly attend their inquiries. You will develop your technical skills by providing guidance to the client’s needs in the full purchase cycle.  

 

Your future project

 As French Customer Advisor for an E-Commerce Project, you will:

  • Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.
  • Managing customer’s expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

 

We are looking for 

  • Native or Proficient French and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Previous experience in Customer Service or Sales is a plus
  • For non-EU residents, it is mandatory to have a valid work permit
  • Currently living in Lisbon and with Immediate Availability

 

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Possibility to work from home until is possible and safe to start working in our offices.

 

 

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.

 

 

Ready to take up the challenge?

Join our team and show off your talent!

Pesquise também por: french  |  lisbon  |  français

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