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Service Design Lead - Energy Sector (m/f) - Lisbon

ID:
8648786
Data:
06-07-2020
Empresa:
Kelly Services
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Design, Multimedia e Artes Gráficas

Descrição da Empresa

Empresa de Gestão de Recursos Humanos

Registada há 7 anos no SAPO Emprego 8692 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Kelly Search & Selection is currently recruiting a Service Design Lead, for a international company in the Energy sector located in Lisbon.


If you want to be part of the new decade on energy revolution, our client will provide you the opportunity to have a real impact by creating new products and services that will contribute to energy transition, focusing on the 3Ds (Decarbonization, Decentralization and Digitalization).


As the Service Design Lead you will:
 

  • Be responsible for user experience and service experience design on solutions developed by the Company and to support Service Design business development;
  • Design or improve the relationship with the user of products and services;
  • Lead the development of UX and UI features;
  • Support to Product Managers at product discovery stage to design user journey mapping and analyzing UX created by new features;
  • Manage the activities to define the relationship with users, from idea generation to product discovery;
  • Study the state of the art of service design, addressing problems identified by the Ideation Manager or Product Managers;
  • Communicate research analysis, recommendations and possible design solutions to the developers, designers and stakeholders of the project Client Adoption;
  • Collaborate with users to create the desired experiences in order to maximize client adoption;
  • Run client workshops with clients and creative brainstorms focused on user experience; 
  • Support the preparation of applications for projects financing or business proposals in Service Design:
  • Support on pre-sale to Product Managers or Business Developer.

What we are looking for:
 
  • Innovation mindset;
  • Knowledge of and experience with applying user-centered design processes and techniques (e.g. Design Thinking, User Research, Collaborative Design);
  • Great listening and communication skills;
  • Curious and creative;
  • Easiness to work with cross-functional teams;
  • Ability to work in dynamic and ambiguous projects.

Specific Skills Required
 
  • Between 5-10 years of knowledge in Service Design;
  • Degree in Engineering, Management, Design or other relevant degree for the function;
  • PhD is an advantage;
  • Fluent English mandatory.
 
If you think you have the right profile to join our client, apply now!

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