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English + Italian - Customer Support (M/F)

ID:
8655510
Data:
08-07-2020
Empresa:
ManpowerGroup Portugal
País:
Portugal
Distrito:
Porto
Categoria(s):
Línguas e Tradução
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 8 anos no SAPO Emprego 4549 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

ManpowerGroup Portugal, world leader in Human Resources services, is looking for an energetic, customer-oriented professional to join our exciting project with our client. You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.

 

Responsibilities:

  • Deal directly with customers by phone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated manager or director
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to management
  • Performs additional tasks according to business needs

 

Requirements:

  • Fluency in English - both written and verbal
  • Fluency in Italian - both written and verbal
  • Active Social Media presence;
  • Excellent work pacing (time management) skills, able to work independently;
  • Attention to detail is essential to ensure the quality of work execution;
  • Able to work in multiple tools/web browser windows at one time;
  • Motivated, takes initiative, high energy;
  • Ability to quickly utilize hot cues and key command shortcuts a plus;
  • Familiar with MS office for updating progress;
  • Clear Communicator;

 

We offer:

  • Initial and continuous training;
  • Work contract;
  • Base salary;
  • Meal allowance;
  • Strong Possibility of progression.

Workplace: Porto 

 

*At the start of the project, the training will take place at home and afterwards will move on to our site. All the candidates require to have fiber internet service available at home*

Pesquise também por: Customer Support

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