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Call Center Supervisor

Randstad Portugal
Call-Center, Helpdesk e Telemarketing

Registada há 2 anos no SAPO Emprego 12475 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Randstad is a human resources specialized multinational, which has flexible labor solutions. We are focused in people and try to maximize their talent: your talent!
For every individual we try to provide opportunities and unique challenges.

Our client is one of the biggest institutions in the fashion industry and we looking for a call center in Penafiel a supervisor to help oversee their operations.

descrição da função/job description

Supervisors are regarded as a crucial set of staff, as they ensure knowledge management and preservation, ad-hoc training and first-line support for communication officers. Building on previous experience of the ordering service, they are fundamental in delivery, and special attention and utmost care needs to be taken in recruiting, training, motivating and assisting supervisors.

Supervisors are in charge with overseeing the operational and production aspects of a team of communication officers specialising in defined policy themes by providing coaching.


A supervisor must have:

- Written and spoken language proficiency of a native in Portuguese or English and another language like German, French or Spanish (minimum B2 level).
- Experience in contact center and customer service;
- Management, interpersonal and team work skills;
- Achievement orientation and interest for the fashion industry


- Excellent work opportunity in a dynamic leading multinational company;
- Investment in training and personal development;
- A fixed schedule from Monday to Fridays with weekends off between 13h-22h

What's more, you'll receive a competitive salary and benefits package with excellent training opportunities.

Pesquise também por: Supervisor  |  fashion  |  penafiel


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