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Service Desk - Norwegian

ID:
8664383
Data:
13-07-2020
Empresa:
HCL Technologies Limited, Sucursal Em Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Línguas e Tradução
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 143,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.9 billion for 12 Months Ended 30th June, 2019.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Registada há 1 ano no SAPO Emprego 42 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

We are now working with a global business services and document management company in Lisbon and we are looking to hire an enthusiastic and dynamic Escalated Support Specialist (m/f) - Fluent in Dutch/Flemish/Norwegian/Finish/Danish.

 

Mission: Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to specific speaking customers, field engineers and business partners engineers for escalated issues, there is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

 

Main requirements:

  • A-Level Education / Leaving Certificate or equivalent.
  • Relevant Technical qualifications.
  • A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
  • Able to communicate in English and required advertised language with complete accuracy and clarity, both verbal and written.
  • Able to control interactions with customers using persuasion and influencing skills.
  • Able to work under pressure and deal positively with difficult situations.
  • Aptitude for understanding and troubleshooting technical problems.
  • Able to convey sensitivity and a positive approach to customer needs.
  • Can demonstrate effective interactive skills and ability to work as part of a team.

 

Other Skills & Knowledge Essential:

  • Minimum of 1 year working in supporting electro-mechanical devices
  • Skill and competency at providing professional technical telephone support.
  • Experienced at troubleshooting known/unknown technical queries.
  • Fluency in English and Norwegian.
  • Fluency in Language Costumer Base (nice to have).

 

  • Other Skills & Knowledge Desirable: (Xerox Info)
  • Living and working experience in country of customer base.
  • A European language in additional to the essential requirements above.
  • Very good knowledge of current range of Xerox Products.
  • A good and detailed knowledge of the Xerographic process.

 

 

Benefits & Perks

 

  • Competitive Salary
  • Meal Allowance on Card
  • Career Progression Opportunities  
  • Parenthood Program
  • Well-rounded Health and Life Insurance Packages
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch  
  • Staff Canteen with varied food options and river-facing balcony seating

 

 

Pesquise também por: norwegian

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