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Danish speaking Customer Service Agent

ID:
8690394
Data:
16-07-2020
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 3 anos no SAPO Emprego 333 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:
Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed service levels
Communicating with customers keeping them well informed about the company products, services & promotions
Account and Documents

Verification (KYC):
Monitoring the partially automated verification processes of customer accounts
Manual verification of customer accounts
Documents check

Online Payments:
Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes

Requirements:
Previous customer related experience (ideally within iGaming industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

Pesquise também por: Danish  |  Customer support

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