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German Speaking Assistant Team Leader

ID:
8759152
Data:
24-07-2020
Empresa:
SpotON Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. Our highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role across all functions, ranging from entry level to senior level positions.

We currently have more than twenty five staff working at our offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018. We ensure that we are constantly updated on the market place, current trends, business news, and job opportunities within every sector that we recruit for, and we are constantly looking to expand into new areas as demand for our offerings continues to increase.

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Detalhe da Função

Responsibilities

Assist Team Leader on supervision of the team;
Answer questions from team members and resolve issues;
Work along the team, by helping customers to finish their loan application;
Answer customer’s questions via phone, chat, SMS or email;
Looking for ways to enhance the customer experience and increase revenue;
Analyze team and agent performance;
Work closely with Team Leader to improve working procedures;
Most importantly, putting customers at the heart of everything you do.

Requirements

You’ll love analyzing data AND serving customers;
Hands on mentality, leading by example;
Written and verbal fluency in English and German;
You’ll be target driven, competitive and ambitious;
You like working in an international company with many different cultures around you;
Great skills with MS Excel;
Living in Malta and immediately available;

Pesquise também por: German  |  CS  |  Assistant team leader

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