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Call Center Nurse - Remote work from Portugal

Alphanumeric Systems Europe
Todo o País
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

At Alphanumeric Systems, Inc., we measure our success by the success of our clients. From our origins in 1979, we have evolved to become an innovative provider of business productivity services, focusing on three major areas: Technology, Knowledge, and People. We provide key IT solutions to ensure maximum performance, and reduce the amount of time spent reacting to issues. Our effective and flexible learning tools enable customers to quickly train any workforce. And our strategic personnel sourcing and process streamlining solutions drive performance within the organization. All of this is engineered to empower our clients to meet and exceed their most fundamental business goals.

Registada há 4 anos no SAPO Emprego 1 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Great opportunity to break into global pharmaceutical! - Must be based in Portugal

Alphanumeric is hiring a full-time Call Center Registered Nurse to work remotely with one of the largest pharmaceutical companies in the world to requests for information, reporting adverse advents, etc. from health care providers and patients. 


You will be working from home, providing support to the US market. 


Required Qualifications:

  • Nursing license     
  • Licensed to serve and educate US patients 
  • Medical or other call center experience is a plus.
  • Proficient in MS Office, and technologically savvy using with the ability to learn pharmaceutical software


  • Daily Hours:  1.00 pm to 10.00 pm - Monday to Friday 
  • Paid training to be certified in pharmaceutical products 

Job Duties:

  • Answering 15 - 20     incoming calls from healthcare professionals and patients about two specific medications in the client’s drug portfolio from all US States;     
  • Provide in-depth information and specific product and/or corporate knowledge to customers.
  •  High level of  expertise in Adverse Event and Product Quality Complaint reporting,     utilization of knowledge management systems plus quickly navigating the content
  •  Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.
  •  Charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information.
  • Demonstrated analytical, problem-solving, organizational, and interpersonal skills
  • Must have a strong ability to make decisions quickly, and strong drive for self and team around team performance and metrics.
  •  Be a self-starter able to maintain motivation, and experience exercising good judgment, and high integrity.
  •  Excellent time management, planning and organizational skills and ability to work to tight deadlines.
  •  Sense of urgency: meets challenging goals and timelines; quickly changes plans when data or actions require it. 

Basic Qualifications:

  • Nursing professional with a minimum1 year in instructing patients on mediations
  • Must have demonstrated oral/written communication skills
  • Must be able to work in a fast-paced structured environment with a team approach
  • Must possess proven technical and computer skills, including standard MS Office Software


  • Working from Monday to Friday
  • Salary negotiable up to EUR27k per year (DOE)
  • Internet allowance up to 50 euro per month
  • A work from home program
  • Employee recognition awards
  • More than 4000 courses available on our e-learning platform

Pesquise também por: enfermeira  |  nurse  |  nursing  | 


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