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English Customer Service Representative (m/f)


Registada há 10 anos no SAPO Emprego 343 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Elevus is recruiting a Customer Service Representative with native/fluent level of English to work in Lisbon. Our client is an American video game developer and publisher, one of the most popular and well-respected makers of computer games of all time. 

 

Principal responsibilities: 

  • Respond to customer inquiries with timely and accurate responses; 
  • Take personal ownership of customer requests and maintain accountability for follow-through; 
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys; 
  • Maintain productivity levels that meet or exceed departmental goals; 
  • Handle customer contacts that require the use of core and advanced skills; 
  • Occasionally handle complex customer contacts as needed; 
  • Escalate critical customer well-being issues as well as any issue beyond the scope;
  • Consistently implement coaching provided by management to reach departmental goals;
  • Perform other duties as assigned.

Required key skills (functional/technical): 

  • Able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc); 
  • Build credibility with internal and external customers; 
  • Able to work under pressure and in a high volume workload, fast-paced environment; 
  • Pro-active, focused on responding promptly to actions; 
  • Data accuracy and detailed oriented; 
  • SAP/ERP Basic Knowledge (preferred); 
  • Agility using Computer / different software and screens. 

 

Working hours: 40 Hours per week on a rotational shift pattern from Monday to Sunday.

 

Pesquise também por: Customer Service  |  English

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