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English Technical Support Advisor – Lisbon

ID:
8802199
Data:
11-08-2020
Empresa:
Webhelp Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 60,000 game-changers from more than 140 locations in 36 countries.
With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Oeiras, and Braga and a workforce of more than 1.500 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers and their partners’ business. That is also why we have been named a Great Place to Work in Portugal, 2 years in a row.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
Become a part of our continuous expansion and success, become a Webhelpian.

Registada há 4 anos no SAPO Emprego 1166 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

As an English Customer Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people.

 

Your future project

As an English Customer Advisor, you will:

  • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).

 

We are looking for

  • Native or Proficient English (C1/C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily (during the Covid-19 period)
  • Currently living in Lisbon, Portugal.

 

We offer you

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance
  • Performance bonus

 

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace: Oeiras (Tagus-Park), Lisbon, Portugal.

Pesquise também por: english  |  work from home  |  lisbon

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