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Collections Analyst - Polish (M/F)

ID:
8418236
Data:
20-03-2020
Empresa:
Spring Professional Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Contabilidade, Fiscalidade e Finanças

Registada há 4 anos no SAPO Emprego 2823 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Spring Professional is looking for a Collections Analyst - Polish (M/F) for a prestigious company of the health sector, in Lisbon.

Responsibilities:

  • To contact and collect from external customers all aged receivables via call, email or the collections tool.
  • To issue reminders in accordance with policies and procedures.
  • To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.
  • To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA's.
  • To investigate and address customer claims via disputes.
  • To respond to general queries from customers regarding payments.
  • To research and verify receipt of payments and investigate residuals.
  • To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers.
  • To identify and process refund and write-off requests.
  • To negotiate and implement payment arrangement plans for delinquent customers.
  • To prepare trackers and assist with starting legal procedures.
  • To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
  • To participate in review calls as needed.

Profile:

  • Finance qualification preferred;
  • Good communication skills;
  • Good customer service skills;
  • Team player;
  • Working knowledge of collections processes;
  • Working knowledge of credit analysis;
  • Mathematical skills;
  • Previous experience of working in customer services an advantage;
  • Previous experience working in a GBS environment;
  • Working knowledge of SAP;
  • Language Skills: English, Portuguese and Polish.

Pesquise também por: None

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