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Collections Analyst - Dutch (M/F)

ID:
8418252
Data:
20-03-2020
Empresa:
Spring Professional Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Contabilidade, Fiscalidade e Finanças

Registada há 4 anos no SAPO Emprego 2781 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Spring Professional is looking for a Collections Analyst - Dutch (M/F) for a prestigious company of the health sector, in Lisbon.

Key Duties & Responsibilities:

To contact and collect from external customers all aged receivables via call, email or the collections tool.

To issue reminders in accordance with policies and procedures.

To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.

To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA's.

To investigate and address customer claims via disputes.

To respond to general queries from customers regarding payments.

To research and verify receipt of payments and investigate residuals.

To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers.

To identify and process refund and write-off requests.

To negotiate and implement payment arrangement plans for delinquent customers.

To prepare trackers and assist with starting legal procedures.

To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.

To participate in review calls as needed.

Profile:

Finance qualification preferred;

Good communication skills;

Good customer service skills;

Team player;

Working knowledge of collections processes;

Working knowledge of credit analysis;

Mathematical skills;

Previous experience of working in customer services an advantage;

Previous experience working in a GBS environment;

Working knowledge of SAP;

Language Skills: English, Portuguese and Dutch.

Pesquise também por: None

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