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Collections Analyst - Italian (M/F)

ID:
8418275
Data:
20-03-2020
Empresa:
Spring Professional Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Contabilidade, Fiscalidade e Finanças

Registada há 4 anos no SAPO Emprego 2769 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Spring Professional is looking for a Collections Analyst - Italian (M/F) for a prestigious company of the health sector, in Lisbon.

Key Duties & Responsibilities:

* To contact and collect from external customers all aged receivables via call, email or the collections tool.

* To issue reminders in accordance with policies and procedures.

* To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.

* To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA's.

* To investigate and address customer claims via disputes.

* To respond to general queries from customers regarding payments.

* To research and verify receipt of payments and investigate residuals.

* To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers.

* To identify and process refund and write-off requests.

* To negotiate and implement payment arrangement plans for delinquent customers.

* To prepare trackers and assist with starting legal procedures.

* To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.

* To participate in review calls as needed.

Profile:

* Finance qualification preferred;

* Good communication skills;

* Good customer service skills;

* Team player;

* Working knowledge of collections processes;

* Working knowledge of credit analysis;

* Mathematical skills;

* Previous experience of working in customer services an advantage;

* Previous experience working in a GBS environment;

* Working knowledge of SAP;

* Language Skills: English, Portuguese and Italian.

Pesquise também por: None

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