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Analyst - New Project (M/F)

ID:
8433942
Data:
25-03-2020
Empresa:
Kantar
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Marketing, Publicidade e RP
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

A Kantar Worldpanel é líder mundial em consumer knowledge e insights baseados em painéis contínuos de consumidores. Combinando a monitorização do mercado, análises avançadas e soluções personalizadas de market research, oferecemos tanto a visão geral como os pequenos detalhes que inspiram ações bem sucedidas nos nossos clientes. O nosso conhecimento sobre o que as pessoas compram ou utilizam – e porquê – tornou-se moeda corrente do mercado para marcas, retalhistas, analistas de mercado e organizações governamentais em todo o mundo.

Registada há 5 anos no SAPO Emprego 47 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar is currently looking for an Analyst – Prism Request Manager to join our PRISM team.

Core Responsabilities:

- Understand requests types and their specific needs of information
- Guarantee quality of information in the requests 
- Triage, assignment and escalation of requests
- Deliver requests’ timely resolution
- Deliver key performance metrics and reporting about Prism Request Manager

Tasks undertaken:

- Analyse, validate and ask for further information to complete request according to the type of request
- Fill in missing information in requests, if needed
- Translate / re-write stakeholders requirements for requests, if needed
- Requests analysis, triage and re-assignment, for non-automated requests types
- Monitor requests resolution against SLA
- Escalate critical requests, when needed 
- Assure immediate information of request resolution - close request
- Prepare periodic reporting of Prism Request Manager, by type and Region/ Country, if applicable
- Bring input to improve Prism Request Management tool and workflows

Measures of success in this role:

- Request types resolution according to desired SLA
- Periodic reporting about Prism Request Management


Essential Specialist skills/Knowledge/Systems Experience:

- Bachelor’s degree (preferential)
- Experience of working with Jira
- Experience in operations’ roles – data analysis, data validation and data processing
- Analytical skills
- Excellent English level
- Other languages knowledge (preferential, not eliminatory)
- Soft skills, specially: Self-management skills, Ability to work under pressure and Team spirit

To proper formalize your application please send us your updated CV with the reference " Analyst - Prism Request Manager".

Your application is strictly confidential and will be assessed and examined accordingly.

Note: Your personal data will only be processed as part of the recruitment process and to the extent that there is a legal basis for doing so. Personal data may only be collected and processed to the extent that it is necessary and relevant to the performance of the function for which you have applied.
Data collected during the recruitment process will be deleted as soon as it is decided that no offer of employment will be made or not accepted.

Pesquise também por: análise de dados  |  JIRA

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