Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Função

Descrição Are you the kind of person who solves before it gets complicated, tracks deliveries, and never misses a detail? Then this is the right project for you! We are hiring an After-Sales Operations Coordinator for a multinational technological company. Responsabilidades - Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution; - Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines; - Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests; - Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes; - Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings; - Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements; - Develop new service programs and support after-sales and branding initiatives at customer touchpoints; - Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication; - Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience. Requisitos - Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field; - Previous experience in a similar role; - Management, analytical and administrative skills; - Fluency in Portuguese and English language; - ITtools usage experience; - Organized and capable to handle multiple tasks and projects; - Results oriented, analytical skills, process improvement and innovation mind-set;

Localização

• Oeiras, Portugal