Descrição da Empresa

Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting-edge solutions that exceed our client's expectations.

Descrição da Função

Noesis is seeking a Senior Support Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills. Main Tasks and Responsibilities: * Troubleshooting and Issue Resolution * Support and Maintenance of Applications * Incident Prevention * Strong troubleshooting skills with the ability to support a wide range of information systems and applications * Daily ticket analysis and resolution, including root cause analysis and problem creation. Profile: * More than 2 years of experience, preferably in application support * Degree in Computer Science, Software Engineering, or a related field * Experience with Distributed Systems, including Microservices and APIs * Ability to lead war rooms during major incidents, coordinating multiple stakeholders through to incident resolution * Experience designing and implementing control mechanisms and KPIs in production environments * Experience working with ITSM platforms ( example: ServiceNow ) * Experience with APM solutions is preferred ( example: Dynatrace) * Experience using Kibana for log analysis and troubleshooting is preferred * Availability to participate in on - call support rotations. If you meet these requirements and are interested in joining an audacious and innovative company, please send us your application. Join us. Let’s innovate together! All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition. - Job advertisement under Law nr 4 / 2019, of 10th January

Localização

• Lisboa, Portugal