Arabic Speaking Customer Service Agent (EU Passport OR Residency Card)

Arabic Speaking Customer Service Agent (EU Passport OR Residency Card)

Descrição da Empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. Our highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role across all functions, ranging from entry level to senior level positions. We currently have more than twenty five staff working at our offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018. We ensure that we are constantly updated on the market place, current trends, business news, and job opportunities within every sector that we recruit for, and we are constantly looking to expand into new areas as demand for our offerings continues to increase.

Descrição da Função

On behalf of our Client in Lisbon, we are recruiting for Customer Service Agents! The company provides Customer Service, Acquisition, Technical, Marketing, and other services to some of the largest and most recognisable brands globally. With more than 10,000 employees and 75+ nationalities, providing services in more than 30 languages this truly is the place for an expat to feel at home! Please find below the main duties and requirements: Responsibilities: • Establish an efficient, courteous, and personalized contact with customers by phone, in Arabic. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations. Requirements: • EU Passport or Residency Card • Fluency in written and spoken Arabic and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule. Desired criteria: • Experience in customer service in telephone or face-to-face, where you have had to build a • relationship with customers. • You are passionate, • You have excellent oral and written communication skills, • You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible • means (You are totally dedicated to a customer satisfaction). On offer: • Other than the base salary package and benefits, on offer to the successful applicant there are additional perks! • If you are relocating to Lisbon, you will be offered support to get settled in the country both financially and with all aspects of settling into the country such as getting registered for your taxes, ID card and ensuring you have everything you need to set up your new life in Portugal. • Career Development – The company provides opportunities for you to develop your career and move into other departments and projects after you have completed a period of time in your employment (Typically 12 months). • Private Health insurance is on offer to all employees from their first day in the company. • The team is extremely diverse and active! As a company there are many planned Social Activities for you to get to know your new colleagues and continue to social together as your career develops.


  • Lisbon, Portugal