Descrição da Empresa

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Descrição da Função

Are you passionate about the automotive industry and ready to accelerate your career? Are you fluent in Dutch with a strong command of English? Do you thrive on solving complex problems and delivering top-tier support? We are looking for a proactive Customer Support Specialist with strong troubleshooting skills to join a fast-growing leader in the automotive auction sector. If you enjoy diagnosing issues, finding sharp solutions, and want a role with real opportunities for professional growth, this is the perfect next step for you.

Perfil

• Your role:
• managing incoming claims submitted by customers who have purchased vehicles internationally;
• assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
• monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
• overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
• furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
• communication with buyers will primarily occur via email;
• ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.

Competências

• Your skills:
• high school diploma (mandatory);
• call center experience (mandatory);
• fluent level of Dutch;
• advanced English (C1);
• resilience and commitment to the project;
• customer focus;
• customer orientation,

Oferta

• What do we have to offer you?
• Contract directly with client (4 years, 90 days trial period)
• Schedule: Monday to Friday - 8am to 5pm (Dutch bank holidays)
• Weekends off
• Base salary of 1600€/gross per month
• Meal allowance of 7€ per day worked (no meal allowance card)
• Quarterly performance bonus (3-month incentive periods, dependent on approval each
• cycle)
• Private healthcare
• Hybrid model of work: first month on site (Avenida da Liberdade) (after that: one week 3 days at the
• office, second week: 2 days at the office)
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Localização

• Lisbon (Hybrid), Portugal