Descrição da Empresa

Continua a tentar encontrar o emprego de sonho? Não consegue decidir o que quer fazer? Não tem tempo para uma carreira a tempo inteiro? A Manpower pode ajudá-lo. Na Manpower, fazemos muito mais do que simplesmente dar emprego. Damos oportunidades de carreira com a flexibilidade de combinar praticamente qualquer estilo de vida. O nosso ponto de partida é: atribuir-lhe tarefas onde pode ser bem sucedido, e que lhe dão a oportunidade de adquirir experiência profissional valiosa em empresas nacionais reconhecidas e de todas as dimensões. A Manpower oferece grandes oportunidades de emprego em empresas de renome, um conjunto abrangente de benefícios, horários flexíveis, segurança gratuita on-line e treino das suas capacidades. Damos-lhe oportunidades de qualidade para o seu futuro… e para a sua vida.

Descrição da Função

ManpowerGroup, world leader in Human Resources, is recruiting a Car Remote Repair Expert | Czech Speaker (M/F) for prestigious client. Job Description - Respond to all calls, emails, and common requests for technical 1st level support - Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. - Follow defined work instructions and escalation processes for all possible types of incidents. - Track all incidents in our internal incident management system. - Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. - Input for FAQ and knowledge database. - Establish good relationships with colleagues and customers in order to achieve a correct flow of information. - Willingness to work in the office and/or remote according to business needs. Qualifications - Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate - Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV. - Czech oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus. - A team player who is 100% service and solutions focused - Methodical troubleshooting skills required - Basic knowledge of IT systems would be an advantage - Professional experience in a customer facing position would be an advantage - Customer orientation, professional communication, able to work well in difficult situations

Localização

• Lisboa, Portugal