Descrição da Empresa

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Descrição da Função

Descrição We are recruiting a Collections Specialist fluent in German for a growing multinational company located in Lisbon, Miraflores. Reporting directly to the Collections Manager, the Collection Specialist will perform cash-collection tasks for the subsidiaries working with SSC Portugal. Responsabilidades - Client portfolio management in a multinational environment; - Ensure payment deadlines are met; - Receiving customer complaints and forwarding them to the respective subsidiaries; - Obtaining missing accounting information from clients - telephone and email; - Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners; - Properly record all complaints received either by phone or email; - Follow-up on customer accounts; - Identify solutions to the problems presented; - Establish a network of internal (SSC and Subsidiary) and external contacts (Customers). Requisitos - High school degree (minimum); - Good knowledge in Finance/Accounting/similar; - At least 3 years of experience in similar position (preferably cash-collection); - Experience within a shared service environment would be a plus; - Good knowledge on Excel and SAP; - Knowledge of German mandatory (Minimum: B2/C1) & English B2; - Attention to detail and accuracy; - Teamwork, good communication skills; - Strong analytical capabilities and respect deadlines. Condições - Fixed-term local contract of 12 months with our client directly; - Salary of €1,200 gross/month plus Meal Allowance of €9.60 gross/worked day; - Life Insurance, Pension Plan (3% of annual gross salary), Health Insurance (employee and children), Home Doctor Service Card; -Bonus: up to 1 salary, depending on the achievement of objectives and company results; (According to company rules, the bonus is paid in April); -Working regime: (on-the-job training period: first month fully on-site at the office; after the first month it is an hybrid regime – 3 days at the office and 2 days remote); -Working hours: 08:00 – 17:00, Monday to Friday; -Weekly workload: 40 hours / week.

Localização

• Algés, Portugal