Descrição da Função

Adecco Human Resources is currently searching and hiring, French Speaking candidates for a role of Consumer Engagement Performance Specialist - hybrid regime Responsibilities: - Development and implementation of standard methodologies of training; - Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines; - Leverage the Learning Management System to ensure training development and the accuracy of records; - Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards; - Build, implement and monitor audit control for HR Operations; - Assist the surveys related with Voice of Customer (VoC) program; - Repair and maintain quality to different types of documentation inside the department; - Participate in project teams to improve the competency-based training program and Development Sciences; - Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks. Requirements: - Advanced Spoken and Written Knowledge in French - Advanced Spoken and Written Knowledge in English - Advanced Knowledge Portuguese and Spanish (is a plus) - Experience using help desk software and remote support tools - Knowledge of CRM systems and social media/Community Management - Previous knowledge on Consumer Handling (3-year experience) - Strong communication skills - High analytical skills and insightful - Experienced in leading, training, and coaching teams We offer: - Opportunity to work in a reference company in its sector; - Competitive salary and annual bonus according to your performance - Local and International Exposure - Dynamic and versatile work environment; -hybrid regime; - Work contract with our client;

Localização

• Lisboa, Portugal