Descrição da Empresa

somos a empresa de RH n°1 vamos encontrar o emprego certo para ti? https://www.randstad.pt/

Descrição da Função

Ready to shape the experience of millions? Join our dynamic support team for one of the world’s largest and most influential social media platforms. If you are a fluent Italian speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!

Perfil

• Your responsibilities:
• As a B2B Content Support Agent, you will provide premium support to the company’s advertisers, managing product troubleshooting and ensuring an outstanding customer experience.
• End-to-End Resolution: Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels.
• Collaborative Problem Solving: Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries.
• Continuous Improvement: Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience.
• Customer Satisfaction (CSAT): Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates.
• Efficiency & SLA Adherence: Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times.
• Advertiser Education: Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues.

Competências

• What you need to succeed:
• To excel in this role, you must combine language skills with a strong technical background in digital advertising.
• Languages: Native or fluent German (C1 minimum) and professional fluency in English (B2 minimum).
• Technical Expertise (Mandatory): Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs.
• Campaign Management (Mandatory): Proven experience in Paid Campaign Management.
• Education: Degree in Marketing, Communication, or a related field.
• Experience: * Background in Digital Marketing.
• Experience in a Contact Center or Service program for an Advertising Technology company
• Strong customer service orientation with a problem-solving attitude.
• Deep familiarity with social media platforms and a solid understanding of digital advertising.
• Ability to work autonomously as well as collaborate effectively within a team.

Oferta

• What we offer:
• We offer a competitive compensation package and a multicultural working environment.
• Base Salary: €1,000 / month (Paid 14 times per year)
• Complexity Bonus: €50 / month (Paid 11 times per year)
• Meal Allowance: €7.63 / working day (Net)
• Contract: 6-month initial contract with possibility of renewal.
• Working Hours & Shifts
• Initial Phase (12-hour operational window):
• Monday to Sunday, between 07:00 and 19:00.
• You will work one of two shifts: 07:00 – 16:00 or 10:00 – 19:00.
• Days Off - 2 Rotative days
• Are you ready to take the next step in your Digital Marketing career? Apply today!
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Localização

• Lisbon, Portugal