Descrição da Função

The role: The main objective of this role is to support our country teams in managing their Credit Control by providing an efficient and high quality administrative service. The Credit Control Administrator should act as the voice of the customer and provide a superb service to clients. Key responsibilities: • General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Print, process and dispatch standard letters and emails as required. • Accurate, timely and efficient data entry and quality checking of cash receipts as per standards including give support to data cleansing and mass change processing projects. • Delivers exceptional service standards/KPI’s and maintain the relevant data updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • Support the preparation of management information reports as requested using various reporting tolls and methods. • Participate in the implementation of continuous improvement or change project work and processes. • Undertake ad hoc reports and projects to develop the credit control service and improve, standardise and automate processes where possible. • Manage and run the direct debt process, to reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage a small brokers portfolio. • Distribute monthly statements and correspondence of overdue accounts to our clients and resolve any questions so that open items are settled promptly. • Resolve queries from underwriters and queries from brokers by e-mail, letter and phone. • Provide support to other teams to cover absences and peak workloads. • Reconcile bank transactions with Finance Department. What we are looking for: • Be a graduate, or have a professional qualification in a finance related disciple • Proficient in written and spoken French and English • Strong and confident telephone manor. • Good interpersonal skills with the ability to work as a member of various teams. • Curious, willing to learn and showing a challenging conventions spirit. • Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure. • Ability to organise and prioritise and plan workload to meet deadlines. • Demonstrated personal integrity: doing what they say they’ll do when they said they’d do it. • Personable, able to develop rapport easily and build relationships • Good Customer Focus. Required skills? • Experience of working in an office environment, ideally in a multinational and multilingual environment. • Experience in credit control is an advantage. • Evidence of an interest in a career in administration, insurance or operations is required. • Good computer skills including Microsoft Outlook and Excel skills. • Finance knowledge on the customer side is a plus. Our Offer: • Attractive salary package paid 14 months per year plus Meal Allowance • The diversity and security of a global world leader • Possibility to improve your career prospects; • Working in a Multinational company. Terms and Conditions: • Role on a 35 hour per week contract; • Schedules between: 09h00 - 17h00 • Contract in hybrid model (2 days per week at the client's premises). • Contract directly with our client. Join us!

Localização

• Lisboa, Portugal