Descrição da Empresa

Somos a Zumub.com, uma empresa que trabalha com e-commerce no ramo de suplementos alimentares com uma forte componente tecnológica.

Descrição da Função

ROLE: CRM Strategy & Execution: Develop and implement a multi-channel CRM strategy (email, SMS, push notifications, loyalty programs) to drive customer engagement, retention, and lifetime value. Customer Segmentation & Personalization: Define and manage audience segments to deliver targeted and personalized campaigns, optimizing communication for different stages of the customer lifecycle. Automation & Campaign Management: Design and oversee automated flows (welcome series, cart recovery, win-back campaigns) and manage ad-hoc marketing communications. Data Analysis & Insights: Monitor campaign performance (open rates, CTR, conversion rates, churn, CLV) and generate actionable insights to improve results. Cross-Team Collaboration: Work closely with marketing, content, design and product teams to ensure consistent and impactful customer communication. QUALIFICATIONS: Degree in Marketing, Management, Economics, Data Science, Communication or similar (preferred) Proven experience in CRM, email marketing, or lifecycle marketing (minimum 3 years) Proficiency in CRM platforms (e.g., Klaviyo, HubSpot, Salesforce Marketing Cloud, or similar) Excellent analytical skills and attention to detail Fluent in Portuguese and Independent in English Real team-player - Autonomous, proactive and responsible Good organizational skills OFFER: Young, fast-paced and dynamic work environment Possibility of career advancement and “causing impact” Discounts for staff, health insurance, gym and other benefits On-site position in Cacém – Sintra Zumub is committed to promoting equal opportunities and welcomes applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, race, religion, or belief.

Localização

• Lisboa, Portugal