Descrição da Empresa

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Descrição da Função

Are you a European Portuguese-speaking sports enthusiast with good proficiency in spoken and written English? Join the leading player in the global sports betting and gaming industry! With a strong presence across Europe and Latin America, and a growing foothold in Africa and North America, the company provides exciting opportunities to engage with millions of customers. As a Customer Service Advisor, you will play a key role in delivering top-tier support to sports enthusiasts across various platforms.  Key Responsibilities: - Provide customer support through multiple channels, including calls, live chat, email, and social media. - Assist customers with account setup, verification, sign-in issues, and financial inquiries. - Offer guidance on navigating the platform and resolving technical issues. - Act as a sports consultant, delivering expert advice and solutions. - Respond swiftly to customer queries, complaints, and feedback. - Build positive relationships with customers through open and effective communication. - Ensure customer satisfaction while following company policies. - Provide feedback to improve internal processes. Requirements: - Language Skills: Native European Portuguese with B2 level English. - Availability: Willingness to work rotational shifts, including nights. - Good typing and computer skills (MS Office applications). - Tech-savvy with the ability to learn new software quickly. - Ability to explain complex concepts in a simple manner. - Previous customer service experience is a plus but not mandatory. - A team player with a positive attitude and an interest in sports. Working Schedule: - Monday to Sunday 24/7 (Rotating shifts, including night shifts). - 2 days off (rotative). - 40 hours per week (full-time). Compensation & Benefits: - Paid initial preparatory training - Base Salary paid 14 times - Complexity Bonus paid monthly - Meal Allowance: 7.23 per day (net) paid in a separate card - Health Insurance: Provided after 6 months. Contract Type: 6-month contract with the possibility of renewal.

Localização

• Lisboa, Portugal