Descrição da Função

Are you a German speaker looking for a new challenge in sunny Lisbon? We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon. Descrição/Funções: Communication: Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer’s problem carefully, then answer their question. Drive improvements: Seek constantly for improvements to exceed customer’s expectation and help company to grow; Performance – Quality, Customer Focus and Productivity Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers; Self-development Take ownership for your development. Look for opportunities to grow. FUNCTIONAL COMPETENCIES 1. Empathy 2. Analytical thinking 3. Listening 4. Accuracy 5. Stress Resistance 6. Verbal Communication FIXED COMPETENCIES 1. Delighting Customers 2. Teamwork 3. Continuous Improvement 4. Integrity Requisitos: - Fluent in German and English; - Previous experience in call center environment, wanting to learn! - Good comunication skills. Oferece-se: - Direct contract with the client company; - Base Salary + Food allowance + Annual bonus; - hybrid working method (2 days at home); - Rotating schedule (from 7am to 10pm, rotative MON-SUN)

Localização

• Lisboa, Portugal