Descrição da Empresa

Recruitment agency

Descrição da Função

Start: asap Location: Lisbon, Portugal Work model: Remote (within Lisbon Area) Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle customer interactions across various communication channels, including phone, email, live chat, and social media Provide clear and accurate information in response to customer inquiries, following established company policies and procedures Assist with general questions, product or service information, and basic technical support Respond to incoming customer requests and accurately document relevant case details in the appropriate systems Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors Offer feedback to improve service processes and contribute to team knowledge sharing.

Localização

• 19500, Portugal