Descrição da Função

Apply now as a Support Specialist for Danish customers - Inbound/Chat/Email Are you passionate about making a meaningful impact on customers' lives? We are seeking dedicated individuals to provide exceptional support in the smartphone market. If you are empathetic, a great communicator, and and speak Danish, we want to hear from you! Role Overview Your primary responsibility will be to provide assistance to smartphone users and related electronics, through inbound calls, chat, and email. You will play a crucial role in: - Identifying needs; - Clarifying doubts or questions related to the electronic devices; - Handling complaints and resolving issues; - Performing back-office tasks as needed; Requirements Advanced level of Danish (C1 at least); A good knowledge of English Excellent communication and interpersonal skills; Empathetic and patient-focused attitude; Ability to work effectively in a team; Training and Work Modality 2 weeks of paid training that will be conducted in a physical setting. Training schedule: 9:00 to 17:00, Monday to Friday Hybrid model - Work will be carried out alternately between the office, in the center of Porto, and home office. Schedules Monday to Friday, 08:00 to 20:00 Saturday to Sunday, 10:00 to 15:00 (8h/day in shifts; 2 days-off a week) Contract details Direct employment with the client company Monthly Salary of 1740 Meal Allowance of 6.41 per day All necessary equipment will be provided by the client. Relocation packages are considered according to needs. Ready to Make a Difference? If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join this team. Apply today and be part of a rewarding mission to provide Customer Service of excellence.

Localização

• Porto, Portugal