Descrição da Empresa

O AUTO1 Group é líder no mercado digital de carros usados a nível mundial. Somos uma empresa internacional alemã, estando presentes em mais de 30 países, com mais de 7000 colaboradores de todas as nacionalidades. Somos a maior rede internacional de automóveis usados na Europa: Contamos com mais de 30.000 automóveis em stock que são comprados e vendidos através das nossas marcas em Portugal, nos canais: Compramososeucarro.pt - Canal digital e presencial para compra rápida de automóveis a particulares. AUTO1.com - Canal digital para compra e venda de automóveis a profissionais do setor automóvel.

Descrição da Função

Role: Lead and motivate a customer service team to provide exceptional service to every customer; Develop and implement customer service policies and procedures; Manage and resolve complex customer complaints and inquiries; Monitor team performance and report on metrics; Coach and mentor team members for career development; Collaborate with other departments to ensure a consistent and high-quality customer experience. What are we looking for?: Minimum 3 years of experience in customer service leadership roles; Bachelor Degree in Business Administration, Communications, or a related field; Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges; Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders; Portuguese native and fluency in English. What do we offer? 1 year contract, with possibility of renewal; Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months; Meal allowance: 7,63€/day. Corporate benefits: Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions; Birthday as a day off; Dynamic and constant learning environment. Schedule: Monday - Friday from 08.30am to 17.30pm (1h of lunch time); Se és ambicioso e reúnes os requisitos do perfil, envia-nos o teu CV através do link: https:// smrtr.io/j2MfS

Localização

• Lisboa, Portugal