Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Função

Descrição Are you a customer-focused problem solver? Do you excel at providing technical support and ensuring top-notch service? Then this is the right opportunity for you! We are looking for a Customer Service & Technical Support Officer for a multinational heating company. Responsabilidades - Manage customer service, order processing, and communication with clients; - Ensure timely resolution of disputes, order issues, and post-installation follow-ups; - Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed; - Use CRM and case management tools to track service cases and optimize processes; - Analyze customer feedback, identify trends, and recommend service improvements; - Develop and deliver training materials for installation, maintenance, and product use; - Support sales with pre-sale inquiries, order tracking, and technical clarifications; - Handle customer complaints professionally, ensuring timely and effective resolutions; - Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations; - Ensure compliance with company policies, safety regulations, and quality standards. Requisitos - Bachelor's degree in a related field (Engineering, Business, or Technical Support); - 1+ year in technical support and 2+ years in customer service; - Fluency in English; - Strong ERP knowledge, particularly Microsoft NAV; - Technical troubleshooting, CRM management, and case handling; - Problem-solving, multitasking, organization, time management, teamwork, and customer focus; - Working hour flexibility due to Australian and US office time zones.

Localização

• Lisboa, Portugal