Descrição da Função

Career Opportunity : French - Speaking Technical Support Specialist Location : Lisbon (Hybrid or Full Remote) Working Hours : Rotating shifts between 7:00 AM and 9:00 PM, Monday through Sunday (up to 2 working weekends per month). Start Date: October 23, 2026 Your Responsibilities : Handle inbound phone calls, chats, and emails from French-speaking and English-speaking customers. Provide technical support (troubleshooting): diagnose issues, resolve problems, and assist users. Deliver high-quality customer service focused on satisfaction and quick resolution. Identify customer needs, propose appropriate solutions, and ensure an excellent customer experience. Contribute to the project’s quality, satisfaction, and performance targets. Profile Requirements : Native or bilingual French (C2 level mandatory). Good command of English (minimum B2). Comfortable working in a contact-center environment with high call volumes. Previous experience in technical support, user assistance, troubleshooting, or customer service is a plus. Empathy, strong communication skills, stress management, and a customer-oriented mindset. Confident using digital tools and able to follow procedures. Salary Package & Working Conditions : Base salary Language bonus (French/English) Performance bonus Meal allowance Flex-benefits Attendance bonus Paid training Full IT equipment provided Health Insurance : Multicare health insurance from the very first day Remote Work Outside Portugal : After 6 months of employment, up to 3 months of remote work from any EU country If you're looking for a new challenge in an international environment, this opportunity is for you, apply now!

Localização

• Lisboa, Portugal