Descrição da Empresa

O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Através do Clan, é possível realizar e acompanhar online todos os passos da jornada dos profissionais, de uma forma inovadora, acessível, cómoda e ágil. Junta-te a nós em clan.pt

Descrição da Função

Descrição We are looking for a Customer Success Specialist to boost the customer experience for one of the most relevant companies in the energy sector. Responsabilidades - Identify and implement appropriate technologies to meet operational and customer needs, with a focus on improving customer experience and operational efficiency; - Design, implement, and test new processes or technology solutions that address identified needs, ensuring these solutions are scalable, cost-effective, and have a tangible impact on improving customer service; - Technical knowledge, that includes proficiency in working with APIs integration (REST, SOAP), writing SQL queries, and understanding database structures; - Continuously monitor and analyze various facets of the call center, as well as relevant departments and operations, along with customer feedback, to identify and pinpoint areas for improvement; - Utilize advanced automation tools like Microsoft Power Automate within the Microsoft ecosystem to streamline tasks and enhance operational efficiency. Requisitos - Bachelor’s degree in Business, IT, or related field; - At least 4-6 years of hands-on experience in technical roles related to customer service innovation, such as API design, integration, and implementation of complex technical solutions; - Experience in Microsoft Power Apps for creating custom business applications and automation. - Consultancy background, complemented by deep business knowledge; - Demonstrated understanding of SQL queries, and database management, enabling to navigate complex technical environments and optimize customer service technologies; - Experience in employing AI models i.e OpenAI models, for improving customer interactions, predictive analytics, and operational efficiency; - Demonstrates a strong capacity for creative problem-solving and innovation, with the ability to apply technical solutions to complex challenges.

Localização

• Vila Real, Portugal