Descrição da Empresa

somos a empresa de RH n°1 vamos encontrar o emprego certo para ti? https://www.randstad.pt/

Descrição da Função

Do you speak fluent German and have a good command of English? Do you enjoy helping people in their daily lives and the healthcare field? We have the perfect job opportunity for you!

Perfil

• Your role:
• Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
• Manage order intake, renewals, and documentation in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Competências

• You skills:
• Native or near-native German skills (spoken and written);
• Good communication in English;
• Passion for customer service and helping others;
• Problem-solving mindset and cool under pressure;
• A team player with a proactive and resilient attitude.

Oferta

• What we offer:
• Work contract with the client, 6 months renewable
• Base salary: 1100€ gross p/month
• Meal allowance: 7.63€ p/day
• Complexity bonus: 300€ p/month
• Schedules: Monday to Sunday - 24/7 (rotative shifts)
• Days Off - 2 rotative days
• Remote (Portugal)
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
• Join us in providing outstanding customer experiences for a renowned small appliances brand. Apply now and take your career to the next level!

Localização

• Remoto, Portugal, Portugal