Descrição da Empresa

somos a empresa de RH n°1 vamos encontrar o emprego certo para ti? https://www.randstad.pt/

Descrição da Função

Are you a native or fluent Italian speaker passionate about e-commerce and delivering world-class customer service? Do you thrive in a remote environment? Join our team as an Italian-Speaking Customer Support Specialist and become the voice of a leading digital platform!

Perfil

• As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking clients, providing empathetic and effective solutions.
• You will:
• Provide first-class customer support via phone, email, chat.
• Become knowledgeable and passionate about e-commerce products and service standards to support our merchants with all inquiries.
• Diagnose and troubleshoot client issues, offering effective solutions or escalating more complex problems to the appropriate department.
• Actively work on optimizing internal processes and continually improving merchant and client satisfaction.

Competências

• What You Bring
• Native or Fluent Italian Speaker (C2 level mandatory).
• Proficient in English (B2 level minimum) for internal communication.
• Strong verbal and written communication skills with a customer-friendly service focus and empathy.
• Strong understanding of the e-commerce sector.
• Must be currently living in Portugal and have a reliable fiber optic internet connection for remote work.

Oferta

• Base salary: €1200 gross
• Meal allowance: €8 p/day
• Hours: Monday to Friday, 8-hour rotating shifts between 7 am and 6 pm
• Weekends off
• In high season: Monday to Saturday, Saturday off + 1 rotating day off
• A dynamic and international work environment
• be comfortable: work from home (in Portugal)
• Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
• If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
• Interested?
• Apply now!

Localização

• Remote, Portugal, Portugal