Descrição da Empresa

“Every moment is a right moment because you are never going to be ready” - Real Recruitment Solutions At Real Recruitment Solutions we offer quality and dynamic recruitment solutions to expats who are willing to make their dream come true by working and living in Portugal. Guided by the common goal to help others, we are united to connect the right person with the right job. Get in touch with us to start your career abroad.

Descrição da Função

Languages Required: - German: Native level - English: Solid B2 level What You'll Do: - Customer Support: Handle incoming requests via phone, email, and chat. - Case Management: Accurately log customer interactions and issues in internal systems. - Customer Satisfaction: Keep customers updated on issue status; aim for top satisfaction scores. - Post-Sales Service: Support requests related to deliveries, warranties, and refunds. - Sales Support: Help customers with product inquiries and promote solutions to increase revenue. - Sales Goals: Meet quarterly sales targets while ensuring an excellent customer experience. - Order Management: Process and track customer orders; update CRM with accurate data. What We’re Looking For: - Strong communication skills, empathy, and team spirit - Tech-savvy with quick learning ability - Experience in customer service (preferred) - Sales experience is a plus - Willingness to work on rotational shifts (Monday–Saturday) What We Offer: - Base Salary: €1,300 gross/month x 14 months - Performance Bonus: Up to €225/month gross - Meal Allowance: €7.23 per working day (meal card) - Transport Allowance: €20/month - Health Insurance: Covered from day 1 (with employee contribution) Free after 6 months of contract Working Hours: Shift Schedule: Rotational shifts between 08:00 – 19:00, Monday to Saturday (incl. bank holidays) Days Off: Sunday + 1 rotational weekday Contract Type: Initial Contract: 6 months Extension: Possibility of renewal Ready to join a dynamic team in a growing tech environment? Apply now and bring your customer care and sales skills to the next level!

Localização

• Todo o país, Portugal