Descrição da Empresa

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Descrição da Função

BUILD YOUR CAREER IN AI – RELOCATE TO LISBON! Are you passionate about technology, enjoy helping people, and want to work in one of the fastest-growing areas of the tech industry? Join an international customer support team supporting users of a leading AI platform. This is an excellent opportunity to gain experience in AI, work in a multicultural environment and build your career in Lisbon. THE ROLE As a Customer Support Specialist, you will support consumers and business users across multiple channels, helping them resolve issues and get the most from innovative AI products. Your main responsibilities will include: * Supporting customers with billing and invoicing enquiries * Troubleshooting account access issues * Guiding customers on the use of AI products and features * Providing accurate, timely and professional responses * Resolving customer issues efficiently * Delivering a high-quality customer experience * Working towards quality and performance targets WHAT WE'RE LOOKING FOR * Fluent English, written and spoken (C1/C2 level) * Previous customer service/tech support experience is required, as well as interest in AI * Excellent communication and interpersonal skills * Strong problem-solving and troubleshooting abilities * Comfortable using technology and learning new systems * Customer-focused and solution-oriented * Ability to work in a fast-paced international environment * Flexibility to work rotating shifts, including nights, weekends and public holidays * EU ID or a valid Portuguese residence permit (a must) WORKING HOURS The operation runs 24/7. You will work 8 hours per day + 1-hour lunch break, Monday to Sunday, on rotating shifts. Day Shift: 07:00–22:00 Night Shift: 22:00–07:00 Your specific schedule will be assigned according to operational requirements. TRAINING You will receive approximately 15 working days of intensive training. LOCATION The position is based in Lisbon in a modern office environment with: Cafeteria Gym Balcony and outdoor areas Social and common spaces The office is conveniently accessible by public transport. SALARY & COMPENSATION: the package is comprised of competitive base salary, Christmas and holidays allowance (paid in monthly installments, so called 13th and the 14th salary), meal allowance (tax-free, paid via card and suitable for grocery shopping) and a monthly performance bonus. INTERNATIONAL CANDIDATE PACKAGE For eligible international candidates relocating to Portugal: - Private room in a shared apartment - Utilities and internet included - Cleaning service twice per week - Annual travel support to your home country - Administrative support where applicable - Relocation and logistical support - Portuguese language classes - Health insurance from day one - Meal allowance - International and multicultural environment ACCOMMODATION Eligible international candidates can receive a private bedroom in a shared company apartment. The accommodation includes electricity, water, internet and cleaning twice per week. CONTRACT & BENEFITS - Portuguese employment contract - Initial contract with a foreseeable duration of 12 months - Permanent contract after 2 years, subject to applicable conditions - 22 days of annual leave - Portuguese public holidays - Private health and dental insurance after contract signature, subject to eligibility - Performance-based productivity bonus - Access to a company clinic - Social, sports and cultural activities - E-learning and professional development opportunities WHY JOIN? * Work with innovative AI technology * Join an international and multicultural team * Build your career in the growing technology sector * Relocation and accommodation support for eligible international candidates * Comprehensive training * Professional development opportunities * Experience life and work in Lisbon READY FOR YOUR NEXT CHAPTER? Whether you are already in Portugal or looking to start your international career in Lisbon, this is an opportunity to develop your skills, work with cutting-edge technology and become part of a global team. Apply now by sending your CV in English and take your next step into the world of AI and technology!

Localização

• Lisboa, Portugal