Descrição da Função

Your tasks: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds. Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. What you need: Fluency in Italian language (must be at least C2) Fluent in English language (at least B2) What you will gain: Full time contract signed 1366€ gross Health Insurance 12 months contract Stable work and career progression; Investment in training and personal development;

Localização

• Lisboa, Portugal