Descrição da Empresa

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Descrição da Função

Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity. The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development. We are looking for a dynamic, autonomous, and customer-oriented IT Support Technician (L1/L2) to join our growing team for an international project.

Perfil

• Technical Support (L1/L2): Provide high-quality remote and on-site technical assistance to global users, ensuring strict adherence to established SLAs.
• Endpoint Management: Handle the installation, configuration, maintenance, and troubleshooting of workstations (Windows/macOS), mobile devices, and peripherals.
• Deployment & Provisioning: Execute and monitor the deployment (reimaging, provisioning, and application distribution) of new equipment and software via endpoint management tools.
• Identity & Access Management (IAM): Manage the user lifecycle (create, modify, and deactivate accounts), permissions, and access groups across Active Directory, Azure AD/Entra ID, and Identity Manager platforms.
• Security & Authentication: Support and ensure the correct functioning of multi-factor authentication systems (MFA).

Competências

• Experience: 1 to 3 years of hands-on experience in IT Technical Support roles (Level 1 and/or Level 2).
• Languages: Full professional proficiency in English (mandatory; this is an international project where English is the primary language).
• Operating Systems: Solid knowledge of Windows (10/11) and/or macOS.
• Identity Management: Practical experience with Active Directory and Azure Active Directory / Entra ID.
• Authentication: Familiarity with MFA tools (Microsoft Authenticator, Duo, Google Authenticator, etc.).
• Soft Skills: Strong communication skills, problem-solving mindset, and the ability to work well under pressure.
• Nice to Have:
• Experience with Matrix42 Empirum (or similar tools like SCCM, Intune, Workspace ONE).
• Exposure to server administration: Windows Server and/or Linux (CentOS, SUSE).
• Basic scripting skills for automation (PowerShell or Shell Scripting / Bash).
• Familiarity with virtualization (VMWare) and CI/CD concepts (Jenkins).

Oferta

• Join our digital team and be part of the technological transformation shaping the future. Apply now and start making a difference today!
• Randstad is on a mission to become the world's most equitable and specialized talent company. Therefore, we emphasize that we welcome individuals with the most diverse abilities and backgrounds. We are committed to ensuring that our recruitment and hiring process meets the needs of everyone. If you require any accommodations to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.

Localização

• Lisbon, Portugal