Descrição da Empresa

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business. That is also why we have been named a Great Place to Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

Descrição da Função

About the job role: Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Customer Advisor, you will: • Respond to inbound customer requests, document relevant case information • Ensure excellent customer satisfaction • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented • Collaborate with other technicians to resolve or properly close help tickets • Manage an individual ticket queue • Responsible to follow the direction of management and provide feedback We are looking for: • Native or Proficient Dutch (C2) • Fluency in English (B2) • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users • Demonstrate patience when communicating and solving issues • Treat all data and personal information with the utmost confidentiality • Keep up with the latest IT and tech-related trends • Proactive, self-motivated, and a great team player We offer you: • Competitive wages (14 monthly payments per year) • Meal allowance paid in voucher card (net) • Performance bonus • Health insurance with a dental plan (after 6 months contract) • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program • Relocation package - shared accommodation and flight reimbursement if you come from abroad Life at our company: • Work with a diverse environment with people from over 58 nationalities • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! • We promote inter-company mobility to work at any of our sites around the world • New and modern offices in Lisbon, Oriente, Portugal. All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Localização

• Lisboa, Portugal