Descrição da Empresa

O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Através do Clan, é possível realizar e acompanhar online todos os passos da jornada dos profissionais, de uma forma inovadora, acessível, cómoda e ágil. Junta-te a nós em clan.pt

Descrição da Função

Descrição We are recruiting for the IT Management of an internationally renowned entity in the Education sector. Responsabilidades - Lead the technical aspects of configuring and customizing Microsoft Dynamics 365 to meet the specific needs of Marketing, Sales, Customer Care, and the Academic Information System; - Collaborate with cross-functional teams to gather functional and technical requirements and implement CRM and academic system solutions; - Support the procurement process of the implementation phases; - Provide technical guidance, and train key users and team members; - Analyze data, track key performance indicators (KPIs), and make data-driven recommendations for process improvement; - Manage and maintain CRM and academic data integrity, ensuring accurate and up-to-date information; - Stay up-to-date with industry trends and best practices in CRM, academic information systems, and the selected CRM Solution. Requisitos - Bachelor's degree in Computer Science, Engineering, or related field preferred; - Proven experience (4+ years) as a CRM Specialist, with a strong focus on Microsoft Dynamics 365; - Knowledge of Sales, Customer Care, and Academic Information System processes and best practices; - Proficiency in configuring and customizing Microsoft Dynamics 365, including workflows, dashboards, and reports; - Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders both in English and Portuguese (Portugal); - Strong analytical and problem-solving abilities; - Ability to work independently and collaboratively in a team environment; - Microsoft Dynamics 365 certification is a plus.

Localização

• Carcavelos, Portugal