Descrição da Empresa

Serviços de Recrutamento e Selecção

Descrição da Função

We are seeking a highly motivated and skilled Field User Support Specialists with expertise in the Microsoft stack. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications. This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment. Requirements Key Responsibilities: • Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications. • Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational. • Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources. • Provide training and guidance to end-users on best practices for using Microsoft software and tools. • Document support activities, issues, and resolutions in the helpdesk system. • Collaborate with the IT team to identify and implement improvements to the support process. Qualifications: • Proven experience in a technical support role, preferably in a field support capacity. • Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365. • Experience with network troubleshooting, including TCP/IP, DNS, and VPN. • Excellent problem-solving skills and the ability to work independently. • Strong communication skills, with the ability to explain technical concepts to non-technical users. • Ability to manage time effectively and prioritize tasks in a fast-paced environment. Preferred Qualifications: • Experience with ITIL practices. • Experience supporting mobile devices and remote access solutions. Type of work: 100% onsite Various Locations: SPAIN: • Madrid • Valencia ITALY • Milan • Rome • Naples • Solbiate Olana GERMANY: • Frankfurt • Oberammergau • Ulm • Ramstein • Munster FRANCE: • Paris • Lille • Strasbourg BENELUX: • Capellen - Luxembourg • Mons - Belgium • Brussels - Belgium • Brunssum - Netherlands UNITED KINGDOM: • Bristol • London • Northwood • Innsworth Benefits • Integration in a dynamic and motivated team for the performance of the function. • Complementary training • Salary package according to the function performed • Professional evolution

Localização

• Todo o país, Portugal