Descrição da Função

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative, you will: Be in charge of booking management (altering, canceling, or creating new reservations) Assist clients via inbound/outbound calls and email Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility) Deal with claims (strikes, lateness, Cancelation etc.) Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. Your qualifications Concentrix is a great match if you: Have a high level of French (C1) and English (B2) - written and oral Have excellent communication skills coupled with empathy and team spirit Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential) Have at least 6 months of experience in Customer Service or as a tourism/travel representative If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: Competitive salary (base and additional bonuses) 2000€ Welcome Bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs Experience the best version of you!

Perfil

• French
• Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
• Have at least 6 months of experience in Customer Service or as a tourism/travel representative

Competências

• Criatividade
• Trabalho de equipa
• Gestão de tempo

Oferta

• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Competitive salary (base and additional bonuses)
• Career development programs

Localização

• 65216