Descrição da Empresa

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business. That is also why we have been named a Great Place to Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

Descrição da Função

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you'll be doing at Webhelp As a French-Speaking Team Leader for a Community Management Project , you will: * Supervise, monitor and develop a team of Customer Advisors. * Closely monitor the SLA's and KPI's of the project. * Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. * Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. * Create an inspiring team environment with an open communication culture * Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions. We'll be a great match if you: * Have a high level of French (written and oral) and fluent in English (B2 minimum) * Have at least 1 year of previous experience in Team Management (mandatory) * Have In-depth knowledge of performance metrics (KPI's) * Have Good IT skills, especially in MS Excel * Have excellent communication and leadership skills If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you: * Strong compensation package (14 monthly payments per year plus bonus) * Monthly meal allowance paid in voucher card (net) * Private Health Insurance from day 1 * Personal and career development programs and mentoring to develop skills * Possibility to participate in a growing multicultural Project * Flexible Schedule * Work in a diverse environment with people from over 75 nationalities * Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more! * We promote inter-company mobility to work at any of our sites around the world * Workplace: Work on-site in Lisbon, Portugal Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Competências

• Gestão de tempo

Localização

• Lisbon