Descrição da Empresa

We believe that exploring and working abroad is a unrivaled way to learn about the world and yourself. We also believe that the world is a better place when people have a deeper understanding of each other. We are committed to helping people find jobs in Europe and to helping employers find the right candidates.

Descrição da Função

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. What you will do in this role As a Customer Service Representative, you will: Respond to inbound customer requests, documenting relevant case information Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned) Respond appropriately or escalate customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Your qualifications Concentrix is a great match if you: Have a high level of German (written and oral) and fluent in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Keep up with the latest IT and tech-related trends Are proactive, self-motivated, and a great team player If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs Experience the best version of you!

Perfil

• Fluência em português (nível nativo ou C2)
• Bom nível de inglês (mínimo B2)
• Boa capacidade de comunicação escrita
• Elegibilidade para trabalhar na UE

Oferta

• Have a high level of German (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Localização

• Todo o país, Portugal